Returns, Refunds Policy

At Pets Farm & Co., your satisfaction is our top priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.

Eligibility for Returns and Exchanges

  • Condition: Products must be in new, unused condition with all original tags and packaging intact.
  • Time Frame: You have 180 days from the date of receipt to initiate a return or exchange.

How to Initiate a Return or Exchange

To begin the process, please contact our customer service team:

Please provide the following information:

  • Order Number
  • Item(s) to Return or Exchange
  • Reason for Return or Exchange
  • Preferred Resolution: Refund or Exchange

Once your request is approved, we will send you a pre-paid return shipping label at no cost. All returns must be shipped using this label.

Refund Processing

  • Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
  • Refund Issuance: Refunds will be processed immediately after inspection.
  • Timing: Depending on your bank, it may take up to 5 business days for the refund to appear in your account.

Exchange Processing

  • Replacement Shipment: Once the returned item is received and approved, we will ship the replacement product at no additional cost.
  • Notification: You will receive an email with tracking information once your exchange has been shipped.

Order Cancellations

If you wish to cancel an order before it has shipped, please contact us immediately at:

Contact Information

For any questions or concerns, feel free to reach out to our customer support team:

Newsletter

Subscribe to our newsletter and get 3% discount!

You will be the first to know about our promotions!