Privacy Policy

CONFIDENTIALITY STATEMENT

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ARTICLE 1 - PERSONAL INFORMATION COLLECTED

When you make a purchase on our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and e-mail address.

When you browse our store, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using.

E-mail marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collection and use of your information for this purpose only.

If we ask you to provide us with your personal information for any other reason, such as marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to decline.

How can I withdraw my consent?

If, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting or disclosing your information, you may notify us by contacting us at support@petsfarmco.com

ARTICLE 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our General Terms and Conditions of Sale and Use.

ARTICLE 4 - SHOPIFY

Our shop is hosted on Shopify Inc. and they provide us with the online e-commerce platform that allows us to sell you our services and products.

Your data is stored in Shopify's data storage system and databases, and in Shopify's general application. Your data is stored on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). Information relating to your purchase transaction is kept as long as necessary to complete your order. Once your order is finalized, the information related to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of a joint effort by companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our shop and its service providers.

For more information, please consult Shopify's Terms of Use here or the Privacy Policy here.

ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES

In general, the third party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

For these providers, we recommend that you carefully read their privacy policies so that you can understand how they will treat your personal information.

It should be remembered that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. Therefore, if you decide to pursue a transaction that requires the services of a third party provider, your information may be governed by the laws of the jurisdiction in which that provider is located or the laws of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information that was used to complete the transaction may be disclosed under United States law, including the Patriot Act.

Once you leave our store site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy or the General Terms and Conditions of Sale and Use of our website.

Links to other websites

You may leave our website by clicking on certain links on our website. We do not assume any responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.

ARTICLE 6 - SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, modified or improperly destroyed.

If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional standards generally recognized by the industry.
COOKIES (COOKIES)

Here is a list of cookies that we use. We have listed them here so that you can choose whether or not you want to allow them.

Session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes since the last visit. Used by our website supplier's internal statistics tracking system to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (depending on the visitor's location) the following day. Calculates the number of visits to a shop per single customer.

cart, unique identifier, persists for 2 weeks, stores information related to your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, indefinite if the shop has a password, it is used to know if the current visitor has access.

ARTICLE 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent to use this website.

ARTICLE 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are published on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if any.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply wish to have more information, contact our Privacy Officer at support@petsfarmco.com

ARTICLE 9 - SMS MARKETING

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text eoffers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

[Re: Privacy Standards Officer]

Contact Us

At Pets Farm & Co., we’re here to assist you with any questions or concerns about your order. Our dedicated customer support team is available every day to provide you with the best service possible.

Business Details:

Pets Farm LLC
221 W 9TH ST, WILMINGTON DE 19801

Customer Service Contact: